Customer Support

Care Instructions

While we select sturdy fabrics that will last the test of time, here are some washing instructions to keep the garments looking vibrant and fresh as the day you first received them. 

  • Cold, gentle machine wash in laundry bag or hand wash
  • Wash inside out with like colours and mild detergent
  • Do not bleach, soak, rub or wring
  • Do not tumble dry
  • Reshape garment and line dry inside out
  • Cool iron on reverse (do not iron on glitter or metallic details)
  • Do not dry clean

 

Shipping Information

Currently only shipping within Singapore

Standard Mail: Free at buyers' risk

Registered Mail: $3.00 or Free for orders above $80 nett

Courier: Free for orders above $180 nett

We aim to get your purchases to you as quickly as we can. Orders will be processed within 2 working days upon payment verification. Please allow more time for shipping during public holidays. 

 

Payment Methods

Our prices are tax-free and stated in Singapore Dollars.

Bank Transfer: POSB Savings 151-32112-7

PayLah/PayNow: 90660347 

Credit Card

Paypal

 

Exchange Policy

Full-priced items can be exchanged for another item or store-credit (valid for 3 months) within 14 days of purchase. Exchanges can be done at our office in Boon Lay. We will try our best to provide size exchanges while stocks last. Please contact us at overtheclouds.yay@gmail.com to coordinate the exchange process. Sales items are strictly non exchangeable.

Items must have the label tags on and not have been worn or washed. 

We do not offer returns or refunds.